Shipping policy

Last updated: July 25, 2026

At The Chronos 1907, we are committed to fast, reliable, and hassle-free delivery for all our US customers and international buyers.

Summary: Handling time 1–2 business days · Transit time 6–10 business days · Total estimated delivery: 7–12 business days · Tracked shipping on every order · Shipping cost calculated at checkout.

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1) Order processing times

• Handling time: Orders are typically processed within 1–2 business days (Monday to Friday, excluding US federal holidays).
• Order cut-off: Orders placed after 6:00 PM Eastern Time, or on weekends and public holidays, are processed on the next business day.
• Verification: We may carry out fraud and address checks. This can add up to 1 business day if clarification is needed.

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2) Transit time, cost & estimated delivery

• Service: Standard tracked delivery only. We do not currently offer an express service.
• Transit time: 6–10 business days from dispatch, for all destinations.
• Total estimated delivery time: 7–12 business days from the date your order is placed (handling plus transit).
• Cost: Calculated at checkout based on destination and the weight and size of your order.
• Notes: Delivery windows exclude customs and security delays, and any events outside our reasonable control. Deliveries to remote areas may take longer.

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3) Carriers & tracking

We ship with established carriers, including USPS, UPS, FedEx, DHL and national postal partners, selected according to your destination.

A tracking number is provided by email or SMS once your order ships. Please allow up to 24 hours for tracking information to become active in the carrier's system.

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4) Shipping restrictions

• PO Boxes, APO/FPO/DPO and parcel lockers: Some carriers and services cannot deliver to these addresses. Where a delivery point is not supported, we will contact you to arrange an alternative.
• Prohibited items or territories: If your order contains restricted goods, or your destination is not serviceable, we will cancel the order and issue a full refund.
• Signature on delivery: For high-value orders, a signature may be required on delivery.

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5) Address changes & order edits

For security reasons, we cannot change the delivery address after checkout once the order has entered processing.

If you need to update your details before dispatch, contact us immediately at contact@thechronos1907.com with your order number. Once your order has shipped, please contact the carrier directly using your tracking number.

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6) Pre-orders, backorders & split shipments

• Pre-orders and backorders: Estimated dispatch dates are shown on the product page and at checkout, and may change. You will receive updates by email.
• Split shipments: We may ship items separately in order to meet the stated delivery window, at no extra cost to you. You will receive tracking information for each parcel.

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7) Delivery issues (lost, delivered but not received, damaged)

• Lost in transit: If tracking does not show delivery within the stated 7–12 business day window, please contact us. We will open an investigation with the carrier. A replacement or refund follows the outcome of that investigation.
• Marked "delivered" but not received: Please check with neighbours, reception, or your concierge, and contact the carrier. We will assist you, but we are not liable for theft occurring after confirmed delivery.
• Damaged on arrival: Report the issue within 7 calendar days of delivery, with photos of the item, the packaging and the shipping label, so we can arrange a replacement or refund. Full details are set out in our Return & Refund Policy, available on this website.

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8) Customs, duties & taxes (international orders)

Orders shipped outside your local customs union may incur import duties, taxes, and brokerage fees on arrival, which are payable by the recipient.

Depending on your destination and the service used, we may ship on a DDU (delivered duty unpaid) or DDP (delivered duty paid) basis. Checkout will state whether taxes are collected at the time of purchase. Where they are not collected, local charges are due on delivery.

For returns sent from abroad, please clearly mark the parcel "Returned goods — no commercial value" to avoid additional charges.

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9) Shipping fees, free shipping & surcharges

• Shipping charges are shown at checkout before you pay.
• Free shipping, where advertised, applies only to the specified regions, order values and service levels. Exclusions may apply, for example to oversized items or remote destinations.
• Carriers may apply remote area or oversize surcharges. These will be shown at checkout wherever possible.

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10) Delivery attempts & unclaimed parcels

If a parcel is returned to us as undeliverable, refused, or unclaimed, we can either reship it (postage payable by you) or refund the price of the item less the actual outbound and return shipping costs incurred. This is set out in more detail in our Return & Refund Policy, available on this website.

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11) Force majeure & delays

Weather events, strikes, peak-season congestion, customs inspections and other factors beyond our reasonable control may cause delays. We will keep you informed wherever possible. Delays of this kind do not qualify for a refund of shipping charges.

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12) Contact us

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13) Changes to this policy

We may update this policy from time to time. The version in force on the date your order is placed is the version that applies to that order.