Refund policy

Last updated: July 25, 2026

At The Chronos 1907, your satisfaction is our priority. If you are not completely happy with your purchase, you may return or exchange your item in accordance with the terms below.

Summary: 30 days to request a return from the date of delivery · Return shipping paid by the customer (free if the item is faulty, damaged or incorrect) · No restocking fee · Refunds issued to the original payment method within 1–3 business days of approval.

---

1) Return window & eligibility

• Standard window: You have 30 calendar days from the date of delivery to request a return, regardless of your location.
• Item condition: To be eligible, items must be unused, unworn, undamaged and complete (all accessories, manuals, free gifts, tags and seals intact) and in their original manufacturer packaging.
• Proof of purchase: An order number or receipt is required.
• Shipping method: Returns must be sent with tracking. Please keep your proof of postage until your refund has been processed.
• Restocking fee: None. We do not charge any restocking or handling fee.

Items that cannot be returned (unless faulty):

• Personalized or engraved goods (e.g. sized bracelets or straps, engravings, special orders).
• Gift cards and digital items.
• Hygiene or sealed products once opened (e.g. care and cleaning items, once unsealed).
• Spare parts fitted or modified after delivery.

If an ineligible item is sent back without prior approval, we may refuse it and return it to you at your cost.

---

2) Cancellation rights

All customers — before dispatch: You may cancel your order at any time before it ships, for a full refund including delivery charges. Email us as soon as possible with your order number.

United States: There is no federal cooling-off period for online purchases. Our 30-day return window above applies to you and is offered voluntarily, in addition to any rights you may have under applicable state law.

United Kingdom & European Union consumers: In addition to the 30-day window above, you have 14 days from the day after delivery to inform us that you wish to cancel, without giving any reason (UK: Consumer Contracts Regulations 2013; EU: Consumer Rights Directive 2011/83/EU).

• After notifying us, you have a further 14 days to send the item(s) back.
• We will refund the price paid and the standard outbound delivery cost. Express or priority surcharges are not refundable.
• Return postage is your responsibility unless the item is faulty, damaged on arrival, or incorrect.
• To exercise this right, email contact@thechronos1907.com stating your order number and that you are exercising your right to cancel.

---

3) How to return (RMA)

1. Request. Email contact@thechronos1907.com with your order number, the item(s) concerned, your reason for return, and clear photos if you are reporting a defect or damage.
2. Approval & instructions. We will issue a Return Merchandise Authorization (RMA) number together with the correct return address for our logistics hub. Please do not send returns without an RMA — unauthorized returns may be refused.
3. Dispatch. Pack the item securely, remove or cover any old shipping labels, use a tracked service, and send us the tracking number.
4. Quality check. Once your parcel is received, we inspect the item(s). Please allow 1–3 business days.
5. Resolution. If approved, we proceed with your refund or exchange (see Sections 4 and 5).

Important: Our registered address in Section 10 is an administrative address only. Do not ship returns there. The return address is provided with your RMA and depends on the item and your location.

---

4) Refunds

• Method: Refunds are issued to the original payment method only.
• Timing: Once your return is approved, we process the refund within 1–3 business days. Your bank or card issuer may then take a further 5–10 business days to credit the funds.
• Outbound shipping: Not refundable, except under the UK/EU right to cancel (standard rate only) or where the error is on our side.
• Return shipping costs: Paid by the customer, unless the item is faulty, dead on arrival, or incorrect — in which case we cover them.
• Deductions: If items are returned incomplete, used, damaged, or without their original packaging, we may apply a reasonable deduction for diminished value (UK customers: Consumer Rights Act 2015).
• Duties & taxes: We do not refund import duties, taxes, or brokerage fees charged by customs. You may be able to request a remission or refund directly from your local customs authority.

---

5) Exchanges & store credit

• Exchanges: Available for the same model (different size or colour) subject to stock. If the item is unavailable, we can issue store credit or a refund.
• Gift cards and store credit: Not redeemable for cash.

---

6) Damaged, faulty, or incorrect items

• Report window: Please contact us within 7 calendar days of delivery, with photos or video clearly showing the issue, the shipping label, and the packaging.
• Our handling: Once confirmed, we will replace the item or refund you, and will either reimburse reasonable return shipping costs or provide a prepaid return label where available.
• Statutory rights: Your local statutory warranty and conformity rights apply in addition to this policy (e.g. UK Consumer Rights Act 2015; applicable US state consumer protection laws).

---

7) Lost, stolen, refused or unclaimed deliveries

• Lost in transit: If tracking does not show delivery, we will open an investigation with the carrier. A replacement or refund follows the outcome of that investigation.
• Marked "delivered" but not received: Please check with neighbours, reception, or your concierge, and contact the carrier. We will assist you, but we are not liable for theft occurring after confirmed delivery.
• Wrong address, refused or unclaimed: If a parcel is returned to us, actual outbound and return shipping costs may be deducted from your refund.
• Force majeure: Delays caused by customs inspections, strikes, or severe weather do not qualify for shipping refunds.

---

8) Order cancellations

• Before dispatch: You may cancel for a full refund.
• After dispatch: Please wait for delivery and then follow the return procedure in Section 3.
• UK/EU consumers: You may also cancel under the 14-day right to cancel (Section 2).

---

9) International orders: currency, fees & customs

• Prices may be displayed in the currency of your browsing session; your bank may apply foreign exchange fees.
• Import duties and taxes may be payable on delivery and are the responsibility of the recipient.
• For international returns, please mark the parcel "Returned goods — no commercial value" to avoid additional customs charges.

---

10) Contact us

The registered address above is for correspondence only. Please do not send returns to this address without an RMA and written instructions from our team.

---

11) Miscellaneous

• We may update this policy from time to time. The version that applies to your order is the one published on the site on the date your order was placed.
• In case of any question of interpretation, the English version of this policy prevails.
• This policy applies subject to any mandatory consumer laws of your country or state of residence.