Contact information

Last updated: July 25, 2026

We are a small team and we answer every message ourselves. Whether you have a question about an order, a product, a return, or you would simply like advice before buying, we are here to help.

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Get in touch

Email is the fastest way to reach us and our preferred channel for order-related enquiries, because it lets us attach photos, tracking details and return authorizations to your file. Messages received outside business hours, or on weekends and US federal holidays, are answered on the next business day.

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Help us answer faster

To resolve your request in a single reply, please include:

• Your order number (it appears in your confirmation email, in the format #1234).
• The email address used at checkout, if it differs from the one you are writing from.
• The item concerned, where your order contains several products.
• Photos or a short video, if you are reporting damage, a fault, or an incorrect item — showing the product, the packaging and the shipping label.

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What we can help with

• Order status and tracking. A tracking number is sent by email or SMS as soon as your order ships. Please allow up to 24 hours for the carrier to activate it.
• Returns and exchanges. All returns require a Return Merchandise Authorization before being shipped back. Write to us with your order number and we will issue one, together with the correct return address. The full conditions are set out in our Return & Refund Policy, available on this website.
• Product advice. Sizing, materials, compatibility between a strap and a specific watch case, capacity of a box or winder — ask us before ordering rather than after.
• Delivery estimates and customs questions. Our full delivery times and duty rules are set out in our Shipping Policy, available on this website.
• Privacy requests. To access, correct, delete or export your personal data, or to opt out of targeted advertising, write to us with the subject line "Privacy Request". Details are in our Privacy Policy, available on this website.

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Please note

The address listed above is our registered administrative address. It is not a returns address and no parcels can be received there. Returns sent without a Return Merchandise Authorization may be refused or returned to you at your cost. Always contact us first.

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Millenium Brands LLC, trading as The Chronos 1907.